返金ポリシー

Returns Policy
● Items must be returned within 30 days of receipt.
● Items must be undamaged
● Items must be returned to our returns address

If your return is accepted, we'll send you a return address, as well as instructions on how and where to send your package.

Please log in to your account to apply for return.

You can always contact us for any return question at support@icase1shop.com.


●●Any returns costs will be at your own expense, unless there is a quality issue.

Damages and issues
We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at support@icase1shop.com, with images of the faulty product and we will be in touch to resolve the issue.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Return Process Time
We aim to process your return as soon as possible, but on occasions it may take 24-48 hours for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 48 hours of returning the item(s), please contact us at support@icase1shop.com with the proof of postage information from your return carrier receipt and we will investigate this further.

Track the Return Status
As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.