FAQ's
About Order
Q: How long does it take to make the phone case?
A: It takes about 5-6 days to make
Q: What if I have not received my order?
A: If you have tracking number, you can go to our order tracking page. If not, please feel free to contact us at support@icase1shop.com for an updated on the status of an order.
Q: How can I pay for my order?
A: We accept the following payment cards: Visa, MasterCard, AE, Apple Pay and Google Pay. We also accept PayPal payments.
Q: Is it safe to order online?
A: You can rest assured that shopping with our website is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
Q: What should I do if I receive an incorrect or faulty item?
A: We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at support@icase1shop.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 24-48 hours to resolve your issue.
Q: Can I make changes or cancel to my order?
A: Simply email us within 12 hours. Be sure to include your order number! If you would like to change your device model, case type, or shipping address, please also let us know the details in email.
About Delivery
Q: What are my delivery options?
A: We use 4PX Worldwide Express to Free Shipping our deliveries in worldwide.
Q: What countries do you deliver to?
A: We can deliver to Worldwide.
Q: How long does delivery take?
A: Delivery typically takes between 10-14 days.
About Return and Refund
Q: What is your returns policy?
A: Items must be returned within 30 days of receipt.
Items must be undamaged.
Items must have all tags attached and be in original packaging.
Items must be returned to our returns centre.
Q: Do you offer free returns?
A: Unfortunately, we do not offer free returns. Any returns will be at your own expense.
Q: What if my product is faulty?
A: We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at support@icase1shop.com, with images of the faulty product and we will be in touch to resolve the issue.
Q: How long does it take to process my return?
A: We aim to process your return as soon as possible, but on occasions it may take 24-48 hours for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 48 hours of returning the item(s), please contact us at support@icase1shop.com with the proof of postage information from your return carrier receipt and we will investigate this further.
Q: How can I track the status of my return?
A: As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.